Hospitality

Job Summary

The role of the Hospitality position is to maintain a safe and presentable facility by cleaning, preparing, and organizing the building to meet Sanford’s standard. This position must ensure that potential risks and maintenance needs are reported and continue to maintain Sanford’s values when interacting with clients.

Role and Responsibilities

• Cleans, stocks, and disinfects assigned work areas to meet organizational standards.
• Maintains a safe and presentable facility by removing medical waste, trash, and linen and placing them in the proper receptacle.
• Prepares rooms, beds, and bathrooms for incoming new clients by cleaning, disinfecting, and making beds with clean linens, blankets, and restocking rooms with towels/ appropriate linens.
• Performs laundry duties by collecting soiled laundry from units, washing, drying, folding, and returning clean linens to appropriate areas/ units throughout the facility.
• Cleans in hard-to-reach places, behind furniture, and ensures all surfaces are free of stains, may include moving bedroom furniture, with assistance as needed, to ensure thorough cleaning.
• Organizes and maintains equipment/supplies that are necessary for completing hospitality needs.
• Demonstrates the values of Sanford while interacting with clients, visitors, and staff.
• Reports general maintenance needs to the supervisor and/or to the Director of Facilities, as necessary.
• Identifies safety risks, provides feedback, and helps address safety issues. Actively follows safety policies, procedures, and practices.
• Uses personal protective equipment to perform duties and follows infection control procedures and standard precautions for cleaning for potentially infectious substances, blood, and body fluids.
• Cleans and sanitizes client rooms, offices, hallways, and other areas inside the facility as well as outside upon request.
• Performs floor care, including stripping, waxing, buffing, vacuuming, steaming, mopping, and sweeping in assigned areas: client rooms, bathrooms, utility closets, common area, workstations, medication rooms, and offices throughout the facility according to manufacturer’s recommendations and department standards.
• Operates mechanical floor cleaners, buffers, vacuums, and related housekeeping equipment.
• Performs deep cleaning procedures of client rooms and prepares rooms for new occupants; follows isolation procedures when cleaning isolation rooms.
• Dusts high and low horizontal surfaces and fills soap and paper towel dispensers.
• Collects and transports trash and contaminated waste to main collection receptacles.
• Ensures that established infection control and standard precaution practices are always maintained. Follows established safety precautions when performing tasks and using equipment and supplies.
• Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
• Maintains the comfort, privacy and dignity of clients and interacts with them in a manner that displays warmth, respect and promotes a caring environment.
• Assists with training of new staff, as needed.
• Communicates and interacts effectively and tactfully with clients, visitors, families, peers, and supervisors.
• Attends and participates in departmental meetings and in-services as directed.
• Maintains confidentiality in accordance with HIPAA guidelines.
• Performs other duties as assigned.

Qualifications and Education Requirements

• High school diploma or equivalent.
• Prior environmental/hospitality service experience in hotel, recreation, or healthcare housekeeping industry, preferred.
• Knowledge of safety hazards and proper use of various cleaning and sanitizing solutions.
• Ability to interact with staff, clients, and visitors while remaining professional, polite, and courteous.
• Ability to perform consistent work to the highest of standards.

Knowledge/Skills/Abilities

• Ability to problem solve.
• Ability to work independently or within a team environment.
• Excellent communication and organizational skills
• Ability to multi-task with different projects and switch tasks if the need arises. Ability to pay attention to detail.

Physical Requirements

• Prolonged periods of standing and walking.
• Must be able to lift, push, or pull up to 20 lbs. without assistance and up to 45 lbs., with assistance.
• Must be able to lift trash bags over head to place in dumpsters, as needed.
• Must be able to crouch and bend over repeatedly.
• Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations.
• Must be able to ascend and descend stairs daily.
• Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.
• Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.
• Work will be performed in an indoor environment with fluctuating temperatures.
• Must be comfortable and familiar working with harmful chemicals.
• Must be comfortable working with bodily and medical waste. PPE is provided by Sanford.

ADA DIisclaimer

The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing.